Patient Satisfaction Quality Measures
Patient Satisfaction Quality Measures
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
(Updated 08/12/2011)
|
What is being measured? |
Southeastern Med data available at |
Average for all reporting hospital in Ohio |
Average for all reporting hospitals in the United States |
|
Percent of patients who reported that their nurses “Always” communicated |
80% |
77% |
76% |
|
Percent of patients who reported that their doctors “Always” communicated well |
81% |
79% |
80% |
|
Percent of patients who reported that their pain was “Always” well controlled |
71% |
69% |
69% |
|
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) |
67% |
68% |
67% |
|
Percent of patients who reported YES, they would definitely recommend the hospital |
65% |
70% |
69% |
Helpful Definitions:
· “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
· “Well controlled” means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) was used to collect the following information. This survey asks patients about their experiences with care during a recent overnight stay in the hospital.
